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Customer satisfaction and reaction to purposely selected olfactory stimulus in transfer of knowledge
The doctoral thesis is directed towards researching influence of physical environment,
more precisely, the influence of implementation of purposely selected olfactory stimulus
within physical environment on emotional state of an individual, perception of physical
environment and estimation of service value, which leads to a higher level of customer's
satisfaction with service. Influence of physica…
Contributors
- Frančišković, Ivan
Creator
- Vujičić, Maja
Publisher
- University of Rijeka. Faculty of Economics.
Subject
- SOCIAL SCIENCES. Economics. Marketing.
- Economics. Economic science
- Psychology
- olfactory stimulus – Mentha piperita
- emotional state
- perception of physical environment
- service value
- satisfaction
- Psychology
Type of item
- info:eu-repo/semantics/doctoralThesis
- text
Date
- 2015-02-18
- 2015-02-18
Contributors
- Frančišković, Ivan
Creator
- Vujičić, Maja
Publisher
- University of Rijeka. Faculty of Economics.
Subject
- SOCIAL SCIENCES. Economics. Marketing.
- Economics. Economic science
- Psychology
- olfactory stimulus – Mentha piperita
- emotional state
- perception of physical environment
- service value
- satisfaction
- Psychology
Type of item
- info:eu-repo/semantics/doctoralThesis
- text
Date
- 2015-02-18
- 2015-02-18
Providing institution
Aggregator
Rights statement for the media in this item (unless otherwise specified)
- http://rightsstatements.org/vocab/InC/1.0/
Identifier
- https://dr.nsk.hr/islandora/object/efri:23
- https://urn.nsk.hr/urn:nbn:hr:192:019569
- https://www.unirepository.svkri.uniri.hr/islandora/object/efri:23
- https://dr.nsk.hr/islandora/object/efri%3A23/datastream/TN/view/
Format
- application/pdf
Language
- hrv
Providing country
- Croatia
Collection name
First time published on Europeana
- 2019-04-05T13:44:15.094Z
Last time updated from providing institution
- 2019-04-05T13:44:15.094Z