Ocjena utjecaja redizajna poslovnih procesa na efikasnost hrvatske carinske službe : doktorska disertacija

Radical changes within the inernational relations and economy, a new scientifictechnological
development and the strengthening of a civil society, have irretrievable
changed relations between a society and a public service, as well as the responsibility
criteria in a public sector. Dynamic business conditions and pressures on public spending
increase the sensitivity of the public services to a…