Customer satisfaction and reaction to purposely selected olfactory stimulus in transfer of knowledge
The doctoral thesis is directed towards researching influence of physical environment,
more precisely, the influence of implementation of purposely selected olfactory stimulus
within physical environment on emotional state of an individual, perception of physical
environment and estimation of service value, which leads to a higher level of customer's
satisfaction with service. Influence of physica…
Fedezze fel a kapcsolódó tárgyak
Blažević, Zrinka
Faculty of Economics and Business, University of Zagreb
Balibrea, José Luis; Soriano, María; Cantero, Ramón; …
Complutense University of Madrid
Sarah Buerger (Department of Developmental and Educational Psychology, Faculty of Psychology, University of Vienna); Julia Holzer (Department of Developmental and Educational Psychology, Faculty of Psychology, University of Vienna); Takuya Yanagida (Depar…
University of Vienna
Pierro, Antonio; Cicero, Lavinia; Higgins, E. Tory
GESIS - Leibniz Institute for the Social Sciences. Library Cologne